Warranty Policy At Hush Hiven
Welcome to the Hush Hiven family! Our recliners are designed to bring you the ultimate in comfort and luxury. To make sure you enjoy your recliner worry-free, we offer a 1-Year Warranty on key parts of your recliner. Below is all the information you need about what’s covered, what’s not, and how to care for your recliner to keep it in good shape!
Our warranty covers the following important aspects of your recliner:
- Frame Strength: We guarantee that the frame holding your recliner together will remain strong and durable.
- Moving Parts & Function: The reclining mechanism and other parts that allow your recliner to move and adjust will work smoothly.
- Fabric & Padding: The upholstery and cushions will stay comfortable and maintain their quality.
Each of these parts is built with care, but if anything happens within the warranty period, we’re here to help fix or replace them.
What’s Not Covered?
While our warranty covers many things, some issues fall outside of it, including:
- Wear and Tear: Regular wear from daily use is not covered, as it’s expected with time.
- Accidents: Any damage caused by spills, falls, or other accidents won’t be included.
- Misuse: Using your recliner in ways it wasn’t designed for, like standing or jumping on it or placing heavy items on it.
- Sun Damage: Long exposure to direct sunlight may cause fading or material damage, which will not be recovered from our end.
How to Make a Warranty Claim
If you experience an issue with your recliner that you believe is covered under warranty, follow these simple steps:
- Reach Out: Contact our customer support team via phone or email. [Mail]
- Provide us with the receipt: Have your receipt or proof of purchase handy when you contact us.
- Describe the Problem: Provide a description or photos of the issue so we can assess the situation.
- Inspection: We’ll arrange for an inspection or request images to understand the issue.
- Resolution: If your claim is approved, we’ll either repair or replace the affected part at no extra cost.
Care Instructions for Your Recliner
To help your recliner last longer and continue looking its best, follow these care tips:
- Clean Regularly: Dust the recliner and vacuum the cushions to remove dirt and debris.
- Rotate Cushions: Swap the cushions regularly to prevent uneven wear.
- Protect from Sunlight: Keep the recliner away from direct sunlight to avoid fabric fading.
- Gentle Cleaning: For stains or spills, use a soft cloth to blot and clean with mild fabric cleaner.
- Avoid Sharp Objects: Be cautious of sharp items like keys or pet claws, which can scratch or tear the fabric.
Additional Services
If your recliner needs maintenance or repairs outside of the warranty coverage, we offer services for a small fee. We’re happy to help keep your recliner in its best form for years to come!
At Hush Hiven, our goal is to provide you with lasting comfort and elegance. We’ve built our recliners to be your perfect partner in relaxation, and with proper care, they’ll remain a key part of your home and comfort life for a long time.