Hush Hiven, having its registered address at Pallid Blue Studio – Corporate office, 702, Zee Mayank, Mahatma Gandhi Rd, Agarwal Market, Vile Parle East, Vile Parle, Mumbai, Maharashtra 400057 (“Hush Hiven”, “we”, “us”, or “our”), is managing and operating the website hushhiven.in through which it facilitates the sale of Recliners to the users of the Hush Hiven Platform (“User” or “Users” or “you” or “your”). We aim to provide the best customer experience to our Users from placing an order to initiating a return. While transacting on the Hush Hiven Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination. This cancellation, return, and refund policy (“Policy”), together with the Terms, sets out our procedures and policies for accepting Product cancellation, return, and refund thereof.
APPLICABILITY OF POLICY
1.1 By agreeing to use the Hush Hiven Platform and/or initiating a request for purchase of Product(s) on the Hush Hiven Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Hush Hiven Platform.
1.2 Please note that we may from time to time change the terms of the Policy that govern your return, refund, or cancellation of an order for Products on the Hush Hiven Platform. Every time you wish to use the Hush Hiven Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.
TERMS FOR CANCELLATION, RETURN, AND REFUND OF ORDERS
2.1 Cancellation of Products
(a) You can cancel orders for Products partially or fully prior to the shipment of the Products is initiated. Orders cannot be canceled once the Product has been shipped.
(b) In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order, by referencing the unique tracking identity number (which enables the User to track the status of delivery of the purchased Products) received by you from us and requesting us to process a cancellation by sending an email to care@pallidblue.com
(c) On receipt of the cancellation, we shall cancel the order and initiate the refund for the Products within 7 business days from the receipt of the cancellation request from you or pick up of the products, if applicable. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to applicable policies and charges of the User’s bank/financial institution.
(d) Once you place an order for a made-to-order product, we immediately initiate a specialized production process tailored to your requirements. Since these items are custom-made just for you, we regret to inform you that cancellations or modifications will not be possible once the order has been placed. We understand that circumstances may change, and we want to assure you that our team is here to assist with any concerns you may have. Before placing your order, we recommend carefully reviewing the product specifications and double-checking your customization details to ensure accuracy.
(e) For certain products, we offer cancellations until the product is shipped. Complaints raised within 7 days post the delivery related to damage and defective products are eligible
(f) The Product-specific cancellation policy will be mentioned on the product listing page. The cancellation policy for third-party Products will be mentioned on such Product listing page.
2.2 Return of Products
(a) You may initiate the request for return of the Product if: (i) the Product is damaged; (ii) both the Product and shipping package have been damaged; (iii) the Product is defective or is not in working condition; (iv) parts of the Product or accessory are missing; or (v) the Product ordered is different from what was ordered based on the Product description provided on the Hush Hiven Platform. You shall initiate such requests for a return within 7 days from the date on which you receive the delivery of the Product (“Return Period”).
(b) You shall keep the Products in their unused, original condition, along with the original invoice/sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging, for a successful return pick-up. We would accept the request for the return of such a Product subject to the terms of this Policy.
(c) If you have received any Product which is subject to return in terms of this Policy, we suggest you immediately register a request in this regard on the Hush Hiven Platform. We will, in our sole discretion, verify if: (i) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (ii) such defects, damages, or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective Product received and/or allow our personnel to schedule a visit to assess the damage, defect, or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may, in our sole discretion, resolve the issue subject to the assessment report, in a manner as we may deem fit.
(d) Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of the return of such Products, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging, and all accessories therein, no damage has occurred post-delivery of the Product while in your possession, etc.
**(e) You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, color, or incorrect Product, (ii) if you fail to request a return/register a complaint in relation to the Product within the Return period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User, or a third party, or any depreciation in the value for other reasons will not deem such Product returnable and will not be considered a quality problem. Any decision by us in this regard